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What is Lome Super Fruit Shop?
It is a portal specialized in the sale of natural fruit juices, juices and dried berries How to buy? Choose from the items in our online catalog and add them to your cart. After confirming the order, go to the checkout to complete the purchase by paying conveniently online.

What are the delivery times?
All shipments are provided by express courier with delivery expected in 24/48 h

Is there a minimum spending limit to use the service?
The minimum spending limit is € 20.00 or a minimum purchase of 12 items is required

What is the payment method?
The following payment methods are allowed for orders on the shop.lomesuperfruit.com site:
1) Credit card of any circuit or with a paypal account
2) Bank transfer made out to IBAN: IT 87 K 01005 15800000000004330 BANK: Banca Nazionale del Lavoro Spa BIC CODE: BNLIITRR LETTER TO: Masseria Fruttiorossi S.r.l. The accountant must be sent in advance by e-mail to customer@lomesuperfruit.com
3) Cash on delivery - in cash to the courier, with an additional cost of € 6.50)

What is My Account?
My Account is a personal space dedicated to you, where you can manage your personal data, your orders and your shipments. How is privacy protected? shop.lomesuperfruit.com guarantees maximum confidentiality on the information released at the time of registration. The optional information that we request when registering is used to continuously improve our service.

What can I do if I forget my password?
If you no longer remember your password, click on "Forgot your password?" and within a few minutes you will receive an e-mail containing the instructions to be able to enter a new access password.

Can I cancel my user?
You can cancel your user account at any time by sending an email to customer@lomesuperfruit.com. To use the online service again you will need to register again.

Can I buy from abroad?
Yes, shop.lomesuperfruit.com makes deliveries throughout Europe How can I exercise the right of withdrawal? Masseria Fruttirossi Srl recognizes the right of withdrawal as required by current legislation for all NON-food and NON-personalized products. The deadline for exercising this right is 10 days as required by law. By that date, the customer is required to send written communication by registered letter, addressed to: Masseria Fruttirossi Srl Contrada Terzo Dieci, snc 74011 Castellaneta (TA) Att.ne Resp. Website E-commerce. The letter must indicate the bank details (name of the bank, name of the agency, ABI code, CAB code, bank account number) where the customer wishes to receive the credit of the sum sustained for the purchase of the returned goods reduced by the cost of transport and any delivery options. Together with the sending of the letter, the customer is required to send the goods by courier, arranging them in suitable packaging in order to guarantee the integrity of the goods during transport. This packaging must be INTEGRATED and sent within 3 days of receipt of the purchased goods, to the following address: Masseria Fruttirossi Srl Contrada Terzo Dieci, snc 74011 Castellaneta (TA). Within 20 days from receipt of the registered letter and the goods, Masseria Fruttirossi Srl will make the credit transfer for the exact amount that the customer paid for the purchase of the ordered goods (excluding any shipping costs) on the bank details communicated to us by customer.

If I can't place my order online, how can I order?
If you want to place an order but you have difficulties in forwarding it for connection or server problems, you can still order what you want by contacting customer service at 02.37920330 Or you can send us an email at customer@lomesuperfruit.com with the 'indication of the items you want to buy (code, quantity, preferred form of payment, delivery address, telephone number), we will forward the order and give you confirmation by email or phone. Are the articles on the site also available in your stores? Are the prices different? Most of the products on the site are purchasable and available at our store. Usually the prices charged online are the same as those in force in traditional stores.

What happens if I am not present when the courier arrives?
If the courier in charge of delivering the goods at home does not find anyone at home, he leaves a notice of non-delivery and tries to return the goods the next day. If the second attempt is also unsuccessful, the order is put into storage at the local branch. It is possible to put the shipment back on delivery by contacting this branch at the telephone number that you will find on the notice left by the courier. THE OPENING COSTS OF THE STOCK ARE TO BE PAID BY THE CUSTOMER AND MUST BE PAID TO THE COURIER AT THE TIME OF DELIVERY.

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